Dr. Heather A. Haugen

Healthcare Technology

Adopting healthcare technology leads to better clinical and financial outcomes. Yet adopting technology and implementing it are not the same. Too many organizations focus on implementing technology and neglect the ongoing factors that truly make it valuable.

EHR systems have already begun transforming healthcare by providing clinicians access to comprehensive health information that is secure, standardized and shared. Implementation happens when the EHR goes live, essentially after a successful switch “on” of the application.

Thought Leader | Healthcare Technology


Dr. Heather A. Haugen has deep expertise in health information technology and a passion for leading and developing people. Currently, she is the Chief Science Officer for Atos in their Digital Health Solutions division. Prior to her current role, she was the CEO and Managing Director of The Breakaway Group, A Xerox Company. She has served in research, development and healthcare information systems leadership roles. Her past roles have led to a unique mix of experience, including conducting rigorous research, leading development efforts based on research outcomes, and leading and developing top-performing teams.

Dr. Haugen brings a research focus to the adoption of health information technology. She has more than 20 years of research experience in both the academic and private sectors. Her research and methodology is published in her latest book, Beyond Implementation: A Prescription for the Adoption of Healthcare Technology, which is the second edition of the healthcare business bestseller. Dr. Haugen regularly speaks at national conferences and publishes in academic and industry publications. In addition to her research acumen, she is a respected leader who has served in an executive leadership role for over 15 years.

Haugen’s research experience spans strategies to increase EHR adoption, overcome barriers to clinician adoption of new technology, institute effective health information technology education, and develop telehealth programs for disease prevention and chronic disease management. She has published in numerous health and medical journals, including the Journal of the American Dietetic Association, Journal of the American College of Nutrition, ADVANCE for Health Information Executives and Healthcare Informatics. Dr. Haugen also blogs on behalf of Xerox’s Healthcare Provider Solutions division on areas focused on overcoming the challenges of HIT adoption across the industry. She is the author of two books, Beyond Implementation: A Prescription for Lasting EHR Adoption (2010 and 2016) and Beyond Coding: How ICD-10 Will Transform Clinical Documentation (2012). As a result of the research published in Beyond Implementation, she was selected as a 2010 Finalist for Champions in Healthcare.

Dr. Haugen holds a faculty position at the University of Colorado Denver- Anschutz Medical Center as the Director of Health Information Technology, where she actively mentors doctoral students and teaches courses.

Dr. Haugen earned her doctorate in health information technology from the University of Colorado Anschutz Medical Campus. She earned her Master of Science degree in clinical nutrition from Colorado State University, and her Bachelor’s degree in biological sciences from the University of Denver.


Atos is a global company focused on providing digital transformation solutions to companies across industries. Atos’s Digital Health Solutions Division leverages financial and clinical data across the healthcare continuum, coupling new additions in technology with clinical consulting.

Atos is driving digital transformation in healthcare with practical and far-reaching initiatives: think patient record systems, smart hospital design, and secure mobility. They also help healthcare clients control IT costs, while preparing clients to migrate toward the digital infrastructure of the future.

Adoption is a dynamic process that requires a sustained effort for the life of the application. EHR adoption is highly dependent on four components: engaged leadership, proficient end users, measurement of clinical and financial outcomes, and a plan to sustain the effort for the life of the application.

Beyond Implementaion

beyond implementation is a national bestseller

A Prescription for the Adoption of Healthcare Technology

Healthcare providers widely accept the need for adopting electronic health records (EHRs), which demonstrate significant benefits to clinicians and consumers, including improved patient care and participation, cost savings, and overall practice efficiency. Despite the promise of EHRs, healthcare providers continue to face challenges optimizing their use. Resistance to change, low end-user proficiency, and poor training are among the many common problems organizations experience, especially as they seek to replace existing technology with more robust, integrated enterprise applications. So, how do healthcare providers overcome these challenges?

In the second edition of Beyond Implementation, Dr. Heather Haugen and Charles Fred investigate the barriers that keep providers from making EHRs part of their routines, and why organizations continue to struggle with successful technology adoption. Through case studies and research, the authors explore real-world results from large healthcare organizations, and reveal a new approach for successful EHR adoption that has lasting value.


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