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Empowering The New Health Consumer
This book was recently reviewed on thehealthcareblog.com.
Healthcare is taking on a new definition. It no longer means physicians or hospitals, but whatever people need to stay healthy in this moment. This includes better information, support, connection to a caring community, and preventing expensive healthcare services. Healthcare continues to evolve under the needs and demands of an emerging and powerful player in the equation: the New Health Consumer. The New Health Consumer behaves far differently from a traditional “patient.” Borne of out a new financial responsibility for healthcare created by government regulations, they no longer tolerate a passive role or poor experience, and seek value and self-service for their dollars. They demand more and better information, transparency, higher quality experience, and affordability.
Chronic conditions represent one of the greatest challenges facing our world today, a crisis our healthcare system fundamentally cannot solve. To address worsening clinical and financial outcomes, and declining satisfaction, we must embrace an entirely new approach toward this epidemic. On Our Terms: Empowering the New Health Consumer calls for creating a system designed to put consumers in charge of their health, on their terms. Today’s healthcare strategies overlook what people truly need–better tools and information to manage their health independently–and instead focus on further “engagement” in a broken system where they lack access to care and control over their condition. A better, more forward-thinking, and ultimately cost-saving solution is to empower health consumers with tools, information, and a community to manage their condition. Organizations, both inside and outside the existing system of care, should embrace innovation as not only critical, but necessary in a model increasingly focused on value and performance.
Glen Tullman is the Chairman and Chief Executive Officer of Livongo Health. Livongo is empowering people with chronic conditions, beginning with diabetes, to live better lives, using a combination of innovative technology paired with personalized and context sensitive information delivered when and where it is most impactful at improving health. Today, Livongo is the leading consumer digital health company focusing on chronic conditions.
This point of view in action
Thought leaders, innovators, and practitioners in health care attended San Francisco this month for Signum 2019, an inaugural conference focused on solving the nation’s chronic condition epidemic.